Privacy Policy

Dear User,Thank you for visiting our website www.true-df.com. Protecting your privacy and personal data is extremely important to us. This Privacy Policy describes what information we collect, how we store, use, and protect it.

I. Data Controller Information

The data controller is: TRUE Duty Free Sp. z o.o., ul. Fabryczna 6/10, 96-320 Mszczonów, POLAND, entered into the Register of Entrepreneurs of the National Court Register, kept by the District Court in Warsaw, Commercial Division of the National Court Register, under KRS number: 0001058553, NIP: 8381882678, REGON: 526403469.

II. Purposes and Legal Basis of Personal Data Processing

Your personal data, which you provide in the contact form (i.e., email address and company name), will be processed by the Controller for the following purposes:

1. Contact and Communication – to respond to your inquiries and provide support. The legal basis for processing is your consent, Article 6(1)(a) of the GDPR.
2. Marketing – to inform you about our latest offers and services related to the distribution of our assortment. The legal basis is our legitimate interest, Article 6(1)(f) of the GDPR.

III. Types of Personal Data Collected

We collect the following personal data through the contact form:

• Company name and type
• First and last name
• Email
• Phone number

IV. Personal Data Security

TRUE Duty Free uses appropriate technical and organizational measures to ensure the protection of your personal data against unauthorized access, loss, alteration, or destruction. We ensure regular updates of our security systems.

V. Rights of Data Subjects

You have the following rights regarding your personal data:

1. Right of access to data,
2. Right to rectification of data,
3. Right to erasure of data,  
4. Right to restriction of processing,
5. Right to data portability,
6. Right to object,
7. Right to withdraw consent to data processing if the basis for processing is your consent.

To exercise the above rights, please contact the Data Controller at the email address: info@true-df.com.

VI. Transfer of Personal Data

Your data may be transferred to third parties, such as IT technology providers, for the proper functioning of the website.

VII. Cookies

Our website uses cookies to collect information about your activity on the site, to improve its functioning and to adapt the content to your preferences. You can manage cookie settings in your web browser.

VIII. Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy. Any changes will be published on our website and will take effect upon their publication.

IX. Contact

If you have any questions regarding our Privacy Policy or wish to exercise your rights, please contact:

TRUE Duty Free 
ul. Fabryczna 6/10, 96-320 Mszczonów 

Email: info@true-df.com

Thank you for your trust and use of our services.
Sincerely, The TRUE Duty Free Team